Fairfield Inn and Suites by Marriott Naples

Our first night, we had to be moved as our AC was leaking water all over the carpet - a darling employee came up & helped us move & we were given a suite at no extra charge. Breakfasts were delicious. Room was spotless. We checked out after one night thinking our AC at home would be fixed - no luck. So we checked back in & asked for the same suite. We checked out again the next day & again had to return. The woman at the desk gave me a key for a suite. I was hot, sweaty & tired. I got in the room & there was only one TV. I called the desk & the same woman said I could come get another key. FYI - she had not been friendly, no smile or eye contact.No please, thank you or sorry. And no offer to help me move. The next day I mentioned this to The supervisor, I believe her name is Alicia. She apologized & discounted our room.

comfortable, convenient and clean. The cleaning staff is was friendly.

All staff was extremely nice and helpful. Rooms were clean and kept up well. Breakfast was better than we expected. Will stay again and would recommend to others.

The front desk clerk Annabelle was funny, informative & quick to check us in.

clean breakfast